Sample shipping

Please send your samples to the following address:

Bilacon Gesellschaft für Laboranalytik,Lebensmittelhygiene und Prozeßmanagement mbH
An der Industriebahn 5
13088 Berlin

Germany

Proforma Invoice for Sample Shipments (Non-EU to EU)

For customs clearance of sample shipments from non-EU countries to the EU, we provide you with a Proforma Invoice available for download here.

Please enclose the quotation number or order confirmation with your samples.

If you would like to order only individual positions of the offer, then please indicate these.

If you would like to send us your samples without an offer, please note which analyses are to be performed.

To support time-critical requirements, we offer a priority express service for selected analytical tests. The aim is to accelerate the testing process while maintaining consistently high quality and complying with all relevant standards and validation requirements.

Our Express Service includes:

• Priority sample processing in the laboratoryReduced turnaround times (TAT)
• Accelerated reporting and transmission of results
• Optional: Advance transmission of results (e.g. by email)

Express Options

We offer three flexible express options:

• Same Day Express
  Same-day reporting for particularly time-critical requirements
• Next Day Express
  Results provided on the next working day
• Over Next Day Express
  Results provided within two working days

Requirements and Information

The availability of express processing depends on:

• The analytical method and scope of parameters
• The sample matrix (sample type)
• Current laboratory workload

Sample Receipt and Registration

Sample receipt:
For express processing, samples must be received by the laboratory no later than 9:00 a.m.

Prior coordination:
Prior coordination and confirmation by the laboratory are required.

Labelling:
Clearly mark the sample with our Express sticker and indicate the express service on the test request form.

Contact:
Please contact us by phone or email in advance.

Fees and Conditions

Additional charge:
Express services are subject to an additional express fee.

Guarantee:
If the required sample receipt time is not met, the express turnaround time (TAT) cannot be guaranteed.

Special Considerations for Critical Results

If abnormalities are detected during the analysis of your sample (e.g. results exceeding regulatory limits), we carry out confirmatory testing before releasing the final results. Depending on the parameter and sample type, it may not always be possible to complete this within the agreed express timeframe. In such cases, we will provide preliminary results within the agreed timeframe.

Multi-Parameter Orders

If an order includes both express-eligible and non-express-eligible parameters, you will receive a separate partial test report for the express parameters.

Express Stickers and Forms

Download our Express stickers in various sizes here:

Sample Submission Form

Here you’ll find a sample shipping form, in case you are unable to print the labels yourself. Please fill out the form only in this case – it is not necessary to announce each individual sample. Thank you! Go to the form

Samples requiring refrigeration or freezing must be shipped refrigerated. Please make sure that your samples arrive refrigerated.

We are also happy to pick up your samples so that our staff can take care of the refrigerated transport from handover and the cold chain is not interrupted. In addition, we can also arrange for a courier service to pick up your samples.

If you have any questions, please contact us

by telephone +49 30 20 60 38 - 230

or by mail info.ber@tentamus.com